Privacy Policy

We respect your privacy and comply with PIPEDA. This policy explains what data we collect, why, and how we protect it.

Data we collect

• Contact details you submit (name, email, phone)
• Service details and addresses you provide
• Technical logs (IP, browser) for security

How we use data

• To provide and improve services
• To respond to your requests and support
• To comply with legal obligations

Retention and security

We keep data only as long as necessary and secure it with industry best practices.

Your rights

You can request access, correction, or deletion of your personal data. Contact: [email protected]

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Legal basis and consent

Under Canada’s federal privacy law (PIPEDA) and substantially similar provincial laws, we collect, use, and disclose personal information with your knowledge and consent, except where inappropriate. Your consent may be express (e.g., submitting a form) or implied (e.g., continuing to use our services after being informed). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

• We identify the purposes for collection at or before the time of collection.
• We collect only information necessary for the stated purposes.
• We use information only for the purposes identified, unless we obtain further consent or are legally required.

Cookies and tracking

We may use cookies and similar technologies to enable core site functionality, remember preferences, enhance performance, and improve security. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

• Essential cookies for security and session continuity
• Preference cookies for language and theme settings
• Performance logs to diagnose errors and prevent abuse

Disclosures to service providers

We may share limited personal information with Canadian or international service providers who assist with hosting, communications, scheduling, payments, or analytics. These providers are contractually bound to protect personal information and may access it only to perform services on our behalf.

• We do not sell personal information.
• We disclose only what is necessary for the service.
• We require safeguards comparable to those we apply.

International transfers

If personal information is processed outside your province or outside Canada, it may be subject to the laws of that jurisdiction. We assess vendor practices and require appropriate contractual safeguards to protect the information regardless of where it is processed.

Retention details

• Service records: retained for as long as required to deliver services and meet legal or tax obligations.
• Communications: retained to document requests, consent, and support interactions.
• Technical logs: retained short-term for security and troubleshooting, unless needed for investigations.

Security measures

• Encryption in transit where appropriate
• Tiered access controls and least-privilege principles
• Regular updates and vulnerability mitigation
• Vendor due diligence and contractual safeguards

Access and correction requests

You may request access to your personal information and ask for corrections if incomplete or inaccurate. We will verify your identity and respond within timeframes required by law, generally within 30 days. If we refuse a request as permitted by law, we will provide reasons and information on recourse options.

• Requests should identify the information sought and your contact details.
• In some cases, a reasonable fee may apply; we will inform you in advance.
• You may withdraw consent for ongoing uses, subject to legal or contractual limits.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, contact us to request deletion.

Provincial notes

• Quebec: We align practices with requirements applicable under Law 25 regarding transparency, consent, and governance.
• Alberta and British Columbia: We maintain practices consistent with their private sector privacy laws (PIPA).
• In case of conflict, the stricter applicable rule will govern your personal information.

Complaints

If you have concerns about our handling of personal information, contact us first so we can investigate. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator, as applicable.

Contact

Privacy Officer, Naxawoo Plumbing — [email protected] — +1 (437) 628-1940

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. We will indicate the effective date below. Material changes will be highlighted for a reasonable time.

Effective date

Effective: 20 January 2026