Terms of Service

Effective date: 2025-01-01 • Last updated:

1. Overview

By using our site or services, you agree to these terms. If you do not agree, do not access or use the website or book services.

• These Terms govern access to https://naxawoo.top and all services offered by Naxawoo Plumbing across Canada.
• Users must be at least the age of majority in their province or have permission of a legal guardian.
• We may update these Terms periodically. Material changes will be highlighted on this page.

2. Quotes and pricing

Quotes are estimates in CAD. Final pricing is confirmed on site before work begins.

• Estimates assume normal site conditions and accessible fixtures.
• Unforeseen conditions (e.g., corroded lines, code upgrades) may require change orders.
• Taxes, permits, disposal, and expedited delivery fees may apply where relevant.

3. Appointments

We offer flexible scheduling. Missed appointments may incur a fee.

• Rescheduling requires at least 24 hours' notice.
• A no‑show fee may be charged if our technician cannot access the site within 20 minutes of arrival.
• Emergency calls are prioritized and may include after-hours surcharges.

4. Warranties

Workmanship warranties vary by service; parts are covered by manufacturer terms.

• Workmanship: up to 12 months for standard residential service, unless specified otherwise on invoice.
• Manufacturer parts: subject to the original manufacturer’s warranty and exclusions.
• Warranty is void where third parties alter our work without written approval.

5. Liability

We are not liable for pre-existing conditions or issues outside the service scope.

• Indirect or consequential damages are excluded to the maximum extent permitted by law.
• Customer is responsible for clearing access and protecting sensitive areas prior to work.

6. Customer responsibilities

• Provide accurate information about the issue, site, fixtures, and access requirements.
• Ensure an adult is present during the appointment and has authority to approve work.
• Obtain necessary landlord or strata approvals where applicable.

7. Payment terms

Payment is due upon completion unless otherwise agreed in writing.

• We accept major cards and verified e‑transfer. Cheques only by prior approval.
• Late balances may accrue interest at 2% per month (24% annually) where lawful.
• Invoices, receipts, and warranty documentation are provided electronically.

8. Access and safety

• Technicians may refuse unsafe work conditions (e.g., structural risk, hazardous materials).
• Pets must be secured. Pathways to work areas must be clear of obstructions.
• Water/gas shutoffs must be accessible; you authorize necessary shutoffs during service.

9. Permits and code

Where permits or inspections are required, we will advise and can assist upon request.

10. Intellectual property

All website content, service guides, and documentation are owned by Naxawoo Plumbing or licensed to us. You may not reproduce or redistribute without permission.

11. Acceptable website use

• Do not attempt to bypass security, scrape data, or reverse engineer site features.
• Use the site in compliance with applicable Canadian law and your local regulations.

12. Privacy

We process personal data to provide and improve services. Cookie preferences can be managed at any time via the consent controls on this page.

13. Cancellations and refunds

• Deposits for special-order parts are non-refundable once the order is placed.
• Service fees for diagnostic visits are refundable only where required by law.

14. Contact

Questions about these Terms or your service? Contact Naxawoo Plumbing, Vancouver BC. Phone: +1 (604) 555-1743. Business hours: Mon–Sat 8:00–18:00 PT.

naxawoo.top